BEFORE YOU ORDER

🚚 Shipping:

  • All orders ship from Vietnam.
  • Most international orders typically arrive within approximately 2–4 weeks after shipment, though delivery times may vary depending on destination, customs processing, and carrier conditions.

🎥 Packing Video Orders:

  • Orders that include a packing video service may require additional preparation time.

🎀 Customs & Import Fees:

  • International customers may be responsible for customs duties, VAT, import taxes, or other local fees, depending on destination country regulations, unless otherwise stated at checkout.

🌟 Address Check:

  • Please make sure your shipping address, email address, and phone number are entered correctly at checkout.
  • For apartment or building addresses, please include unit/floor details to avoid delivery issues.

📲 Order Issues:

  • If your order arrives damaged, incorrect, or incomplete, please contact us within 48 hours of delivery confirmation with clear photos/videos.

Q&A

Can I request specific characters?

You may choose a preferred character family or theme (such as Disney, Sanrio, Snoopy, Minions, etc.). However, due to the blind box surprise nature of Peek a Box, specific character requests cannot be guaranteed. We’ll always do our best to consider preferences or special occasions based on availability.

Can I choose specific items?

No - Peek a Box is designed as a blind box surprise experience, so specific item selection is not available unless explicitly stated for a special release or curated listing.

Will I receive duplicate items?

Each order will be carefully checked before packing to help minimize duplicate items whenever possible. However, should duplicates happen due to product availability, a surprise will be included for you 💛

How do I track my order?

Tracking information will be emailed once your order ships.

My country isn’t available at checkout. What should I do?

Please contact us at peekabox.peekabx@gmail.com and we’ll do our best to assist.